All of our patients know all of our staff. Zhana, Celia, Katie, Lori and Gina. They are the people that make your experience as seamless as possible.
But there are many other people behind the scenes that you never see that help in your experience.
Erika, from Cosmedent, is one of those people.
Cosmedent is a company that makes dental materials. It was started by a Chicago dentist by the name of Buddy Mopper, who also graduated from the University of Iowa Dental School.
Do you see a pattern here?
Buddy and his team have worked so hard that Cosmedent is one of the most respected companies in dental materials.
Erika is my go-to person at Cosmedent. Her actual position is to organize continuing education courses to teach dentists how to provide outstanding dentistry with their materials.
She puts these classes together and much more.
Occasionally, I have had a patient coming in the next day and I realize that I don’t have the right materials.
I’ll call Erika and the conversation goes like this.
“Hi Kiddo, It’s Emilio.”
Erika: “Emilio how are you doing?”
Emilio: “I’m great. I have a patient that has severe staining and I need to mask it. What product should I use?”
Erika: “Use the pink Opaquer. When do you need it?”
Emilio: “Tomorrow at 9AM”
Erika: “EMILIO why do you do this to me? I’m going to kill you. Don’t worry I’ll get it done.”
Emilio: “Thanks so much! I knew you were going to do it.”
Now you need to remember ordering is NOT Erika’s job. She puts classes together. She has never told me, that’s not my job or call this person. She gets it done and wants to help.
This is just one of the many people that are behind the scenes, that you never meet, that help us to give you an amazing experience at our office.
I just wanted to acknowledge her and say thanks.
If you are looking for a Wicker Park Dentist give us a call. I’m pretty confident we will not disappoint you. Call 773-292-1911 and ask for Zhana or Katie. Tell them you’d like to schedule a consultation appointment.
Floss like a madman!
Emilio “Erika Rocks” Couret
P.S.- Erika has never threatened to kill me.