Technology Married with Human Touch

We recently began using Instacart.

Its a food delivery service that will pick up food from most of the major grocery stores.

We choose our products on the app and over time, the app learns our favorite products.

This is pretty straightforward. Years ago I would have been impressed by just that, but it’s no longer that new of a thing.

One of our hesitations in ordering our groceries online was having someone else choose our produce.

When we choose our produce, we look for certain things and thoroughly inspect our produce to find early signs of spoilage.

For example, raspberries are notorious to have white fuzz in the middle of the pack, and needs to be inspected properly. We took the chance this time and ordered some produce. We ordered some heirloom tomatoes and apparently they didn’t look great.

The part that impressed me the most was this:

The guy that was putting our order together, was in constant contact with us and texted over photos of the produce to make sure that it met our liking.

I was completely impressed that technology and human decision making skills were fused together.

For me, technology is cool, but nothing is as gratifying as good old fashioned customer service. The kind of service that is provided by another human.

Whenever I call a customer service line and I’m connected with a robot, I’m going bananas, pushing zero, to hopefully be contacted with a human operator.

I am the guy that still takes his check to the bank teller. I know everyone at the bank and actually many of them have become my patients.

I choose the register instead of self-checkout. I need my daily dose of human contact. LOL!

Almost everything these days, have become computerized. The world’s companies are trying to remove the human element. They believe people are inefficient and expensive.

But for me, that’s what my entire business revolves around.

POSITIVE HUMAN INTERACTIONS and RELATIONSHIPS.

The more that technology takes over our lives, the more I have a need for great human relationships and customer service.

I know that I’m not the only one that feels that way.

If you are looking for an office, that will makes you feel special and welcome, please call 773-292-1911 to set up an appointment.

Floss like a madman! Emilio “Waiting In Line” Couret