One of the most important things when someone has a business is to be able to delegate responsibilities to try to free up time.
It’s probably the most difficult part of the business…to get a solid team.
On Monday, Zhana informed me that one of our sterilizing machines was down.
I immediately told her that we needed to take our instruments, and get them sterilized at Dr. Connell’s office, which is down the street from our office.
She said that Celia was already there, getting the instruments sterilized.
I then told her to contact our sales rep, and get a technician to fix the broken machine. She then informed me that she had already called the rep and he was on his way.
Then I added that she needed to call our sales rep, Nate, and see if he could get us a loaner, while our machine was being repaired. She said she was on it and Nate was on his way to get us a loaner.
Zhana and Celia accomplished all this in less than one hour.
Having a competent team that cares about the business as much as the owner, is a very difficult thing to find.
The people that work here, act as if this business is their own, and care about every aspect of Dente.
If there’s a piece of paper on the floor, they pick it up. If a patient requests some information, they send it out immediately. They take care of all of the little details, that no one ever sees.
It’s probably the number one compliment we get… “Everyone is so nice.” But I don’t think “NICE” is the accurate word to describe our team.
Everyone that works here, CARES about doing a great job, and it really shows by the way you feel when you walk into the office.
If you are looking for a caring office, please call 773-292-1911 to schedule your appointment.
Let me share this moment with you:
Floss like a madman!Emilio “Proud Boss Moment” Couret