Last Saturday Sarah’s left eye had sudden blurred vision.
We were watching TV and she suddenly said, “My left eye feels weird.” My mom had a similar episode while lifting her dog into the bathtub.
We immediately contacted the ophthalmologist and set up an appointment for Sarah to get her eye looked at.
Sarah walked into her appointment and his nurse took a series of photos of Sarah’s eye.
About 10 minutes later the ophthalmologist walked in and began telling Sarah how he wanted to provide a very high level of quality care and amazing customer service.
He explained to Sarah that she had a hole in the back of her eye called a macular hole. He began to reassure her that she did nothing wrong and she was going to be ok. He told her that he only wanted one person to do her surgery. He was a retina specialist and was the best person to treat her.
Someone from his office walked her down to the retina specialist to get Sarah an appointment for the following day. She was going to need multiple appointments and scheduled all of her appointments for her.Sarah left completely wowed.
When I picked her up later that day, she couldn’t stop talking about their level of service. She was very impressed with the doctors and professionalism.
She felt heard and felt very confident she was at the right place.
I love that type of service. It’s kind of a dying skill.With everything being automated, good ol’ fashioned customer service is going away in front of our very eyes.
As a kid I was raised on providing customer service at my dad’s gas station. He was constantly drilling this idea: look energetic, smile, and most importantly help people.
That’s exactly the philosophy we have here at Dente, and we are proud of it.
If you want to go to an office where you will be listened to, call us today at 773-292-1911 or visit us at mydente.com to schedule an appointment.
Floss Like A Madman!Emilio “Sight for Sore Eyes” Couret