It’s been four years since Katie joined us at Dente.
Katie used to be the front desk receptionist at a hair salon that I get my haircut from.
I would come in on a monthly basis and her attitude was always great and friendly.
I am usually about 15 to 30 minutes early at all of my appointments.
I would get there and just watch everyone. I would hear the conversations and feel the energy in the room.
I’m always on the hunt to find good people and I noticed Katie.
She greeted all of the customers enthusiastically and made them feel special. Consistently, she would bring us something in that person’s life. She would say something like, “Hi Bob, How’s your mom doing? Is her back feeling better?”
The customer’s face would light up and they would respond, “Oh yes! She’s doing so much better. Thank You for asking.”
At the time, Katie was wearing braces. I would walk in and say, “Kidddooo, let me see your teeth.”
She would tell me, “I just ate, I’m embarrassed.” Then I’d reply, “Kidddooo, I see this stuff all the time I don’t care.”
She would then do a quick pass over her braces with her tongue and give me a great, big, uninhibited smile.
I soon became determined to get Katie to join our team. I knew she was going to be a great fit.
When I told Zhana, that I had hired this great person, with NO DENTAL EXPERIENCE, Zhana had her reservations. And she did not hold back telling me her doubt that it was going to work out.
I told Katie that Zhana’s concerns that she didn’t know dental, but that I KNEW she would pick it up quickly. And that I BELIEVED in her.
Katie fit in quickly and picked up the information even faster than we thought.
And as for Zhana…Katie and Zhana are like sisters and now she’s Katie’s biggest fan.
If you would like to be greeted with an enthusiastic smile, please call 773-292-1911. When you talk to Katie, you’ll hear her smile coming through the phone.
Floss like a madman!Emilio “Finding the Good Ones” Couret